Hi, I'm Trang (Jane)
Hi, I'm Jane, a product manager and UX designer based in Houston, TX, with 8 years of experience building B2B and enterprise SaaS products. I turn user research, personas, and customer journeys into roadmaps and products that move real numbers. See my case studies below and find out.
I do my best work with cross-functional teams: listening to sales reps and customers, finding the gap no one has named yet, and shipping something that closes it.
Product Leadership
How I owned the roadmap for a team of 5, aligned stakeholders, and shipped in versions, measuring each release, to lift customer engagement and retention by 26%.
Customer Retention Automation
As sole owner, I designed and built behavior-triggered automations in NetSuite, from reorder reminders to open quote follow-up, that reach customers at the right moment without adding headcount. Using AI to design and code templates cut delivery from 3 days to 6 hours, and 96% of customers in the largest reorder cycle placed a new order within a month.
Customer Journey
Two trade-show journeys and a self-initiated school district budget journey, built from sales rep interviews, buyer roles, and budget cycles. Every touchpoint is designed around who is reading, where they are in the decision, and how they feel. Narrowing one journey to hot leads nearly doubled first-email opens, from 33% to 64%.
Modernize a Two-Decade-Old Application: A Comprehensive Revamp
A comprehensive revamp of a desktop-only legacy application into a responsive, accessible experience for administrators, employees, and customers. Stakeholder and user interviews, early user testing, and a new design system shaped a redesign scoped with developers for mobile and desktop.
Improving MyB
A redesign of the app where employees see their strengths and team fit, and admins manage people, teams, and products. I took it from site map and wireframes across 5 workspaces to a design system, including half of the icon library, and high-fidelity prototypes tested with users.
Visuals/Graphics
This application is meant to help employees within an organization that has taken Birkman Questionnaire to see the overall of their strengths, personalities, etc., and how well it fits into different teams within that organization.
